Product Warranty
At Visual Creative, Inc. we have a reputation to maintain. And we are proud of our products and services we offer to our nationwide customers. We want to make sure that our regular and new customer receive the quality products, so they have peace of mind and can shop with us with confidence. Our products are locally made in the USA. All our signage, prints, dimensional custom sign letters and custom plaques products are backed with manufacturer warranty.
All our products are checked by our quality assurance team to make sure that the final product meets our quality standard and customer expectations. If you receive shipment that is received damaged, we make sure that the product is replaced promptly. Upon receiving the products, you have up to 3 days, to reach out to us to report damaged product or missing hardware and our logistic team will make sure the product is replaced. We even provide free return and ship the replaced product free of cost. We believe that a satisfied customer helps the company sustain and grow.
Our process involves providing our customer with pre-production rendering as submittal proof, that details the signage material, dimensions, finish and hardware components. Each shipment consist of the proof submittal so that customer can inspect the product upon receiving to make sure the received signage is complete.
Terms of warranty. We only offer warranty if the product is received damaged or if it is an incomplete order missing at signage hardware or products.
How we process your order in 3 easy steps.
STEP: 1. Estimate. Receive prompt quotes over phone or email.
STEP: 2. Layout Proof. For your review and approval we provide detailed sign layout proof.
STEP: 3. Delivery Schedule. We provide you order status, shipment details and install schedule.
Our team of experts offer consultations to help you decide the right sign type and price point suitable for your requirement. If you don't have art file or logo design. Our team of graphic designers can custom design layout for you.
FAQ's
Please reach out to us via phone or email to discuss your requirement. We prompt with our response and will update you with pricing and lead-time and answer any additional questions you may have.
Upon confirming the order, we will provide you detailed pre-production rendering showing the dimension, material finish, size details and mounting details.
For dimensional lettering and logo please provide vector base illustrator art file or vector pdf format. For printing jobs, we work InDesign, Illustrator and photoshop.
We offer installation service nationwide for interior and exterior signage and graphics.
Request a Quote
We believe in getting the job done right, the first time. Years of expertise and backed with talent we are confident in handling challenging projects big and small. We look forward to partnering with you for your current and upcoming projects.